Hello Softinn PMS users!

Let’s imagine that Jessica made a booking through Agoda for a 3-night stay at your hotel on 11th September 2024. She has paid to Agoda too. A week later, she made a booking modification on Agoda to shorten her booking by 1 night. The booking modification will be auto-synced into the Softinn PMS.

Check out this video to find out how you handle the payment transaction in guest folio when guest from OTA made booking modification to shorten stay :

Steps to Handle the Payment Transaction in Guest Folio when Guest from OTA Made Booking Modification to Shorten Stay:

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Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation”

Step 4 : Click on the Folio number to view the guest folio

Step 5 : Click “Void” to void the payment

Step 6 : Fill in the remark and click “Void Transaction”

Step 7 : Click on the “Pay” button to add the payment.

Step 8 : Fill in the total amount paid, payment method and payment account and click “Add Payment”

Now, the Folio Balance is showing RM 0.00 (No outstanding nor excess balance anymore).

Hope this video helps you on how to handle the payment transaction in guest folio when guests from OTA made booking modifications to shorten stay! 🙂