Hello  Softinn PMS users!

Let’s imagine that your hotel has received a new reservation from a guest name James Lucas. However, due to certain circumstances, he can’t make it to stay at your hotel. Instead, he request to replace the reservation to be under his wife’s name, Lily.

Check out the video & guidelines below to find out how to replace main contact in  Softinn PMS: 

Steps to Replace Main Contact in Softinn PMS:

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Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click on the “Reservation” to go to the reservation main page

Step 4 : Find the reservation that you want to replace the guest.

Step 5 : Click on the “Option” menu icon and choose the “Update Main Contact”.

Step 6 : Replace the reservation to be under Lily.

• Search guest name on the search bar if the guest is a frequent guest at your hotel
• If the guest never visits your hotel before, tick “Add New Guest” to add her contact details

Step 7 : Click “Assign Main Contact” once done

Step 8 : You have successfully replaced the reservation to the new guest’s name

Hope this video helps on how to replace the main contact in Softinn PMS!  🙂