Friends or colleagues book reservation on behalf of others?
Don’t worry, Softinn PMS user! Replace the room with new guest’s details with just a few clicks.
To make amend check-in guest in PMS, check out the video & guidelines below:
Steps to Replace The Room with A New Guest in PMS:
Follow the guidelines below:
Step 1 : Go to https://booking.mysoftinn.com/pms and login to PMS.
Step 2 : Click on the “Reservation” panel.
Step 3 : Find the reservation that you want to make an amendment. Click the “Edit” icon.
Step 4 : Then, scroll to the bottom and click “Replace with a new guest”.
Step 5 : Fill in the new guest information or you can choose from the guest list if the guest booked before. Remember to click on “New” after key in the new guest name.
Step 6 : Click “Save Reservation” once done.
Step 7 : Then click “Yes.Update it!” and “OK”.
Step 8 : The reservation has updated. The room replaced with a new guest information.
**NOTE: The reason of replacing the room with new guest is because people may book on behalf of other people. For example, people at a company may book on behalf of his/her colleagues for their business trip.