Friends or colleagues book reservation on behalf of others?
Don’t worry, Softinn PMS user! Replace the room with new guest’s details with just a few clicks.
To make amend check-in guest in PMS, check out the video & guidelines below:
Steps to Replace The Room with A New Guest in PMS:
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Select the right property.
Step 3 : Click on the “Reservation”.
Step 4 : Find the reservation that you want to make amendment. Click the “Edit” icon.
Step 5 : Go to Guest detail for the Reservation and click “Replace with a new guest”.
Step 6 : Fill in the new guest’s name or you can choose from the guest list if the guest booked before. Remember to click on “New” after key in the new guest name. Continue to fill in the new guest information.
Step 7 : Click “Save Reservation” once done.
Step 8 : The reservation has been updated. The room is now replaced with a new guest information.
**NOTE: The reason of replacing the room with new guest is because people may book on behalf of other people. For example, people at a company may book on behalf of his/her colleagues for their business trip.