Hello Softinn PMS users! Guest request to change or upgrade room? Or, Guest is not satisfied with the room?
Don’t worry, updating and upgrading the room for a guest are with just a few clicks in Softinn PMS.
Check out the video & guidelines below to find out how to change room for a reservation in Softinn PMS :
Steps to Change Room for a Reservation in Softinn PMS:
Follow the guidelines below:
Step 1 : Go to Softinn PMS
Step 2 : Select the right property
Step 3 : Go to “RESERVATION” tab to go to the reservation main page.
Step 4 : Look for the right reservation and click on the respective ‘Option‘ menu icon.
Step 5 : Click ‘Change Room’.
Step 6: The “Update Folio Reservation Details” window will pop up. From this pop-up window, you can update the room type and room number.
Step 7 : Subsequently, the room rates will be changed following the room rates of room type selected. Make sure the rate is correct.
Step 8 : Click on the “Save” button to save the changes.
Hope this video helps you learn how to update a reservation when the guest requests to change rooms in Softinn PMS 🙂
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