How Hotel Handle the Guest Folio for Change of Room Type During Guest’s Stayover

Hello Softinn PMS user!

Let’s imagine that you have a guest who will check-in on 3rd June for 2 nights for Deluxe Room. After his 1st night stay, the guest requests to upgrade the room to Villa Room for his 2nd night.

Check out this video to find out how you should handle the Guest Folio page when there is a change of room type during guest’s stayover :

Steps to Handle the Guest Folio for Change of Room Type During Guest’s Stayover:


Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click Reservation

Step 4 : Click “Edit” button to edit the selected reservation

Step 5 : Firstly, you need to edit the Check-Out date for Deluxe Room type.

  • n this example, untick the checkbox and change the date from 5th June to 4th June

Step 6 : Click “Update Room Details

Step 7 : Then, you need to add the 2nd night for Villa Room type.

Step 8 : Again, untick the checkbox and insert the check-in & check-out date for the 2nd night.

  • In this example, select 4th June for Check-In, and 5th June for Check-Out

Step 9 : Select the Villa Room type & room number

Step 10 : Insert the Daily Rates for Villa Room

Step 11 : Click “Add This Room

Step 12 : Click “Save Reservation

Step 13 : Click “Folio” button to open the guest folio for the reservations

Step 14 : You would need to transfer the payment of RM100 to Villa Room folio

Step 15 : Click “Transfer Balance” and insert the amount and choose the folio number

Step 16 : Click “Transfer Balance” button

Step 17 : Go to the Villa Room Folio and click “Add Payment” button to add the payment for the remaining amount

  • Fill in the payment received amount and select the right payment account
  • Click ” Save Payment

Hope this video helps on how you should handle the guest folio for the change of room type during the guest’s stayover 🙂

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