Hello Softinn PMS users!
Let’s imagine that you have a guest who will check-in on 13th December for 2 nights for Queen Bed Room. After his 1st night stay, the guest requests to upgrade the room to Villa Room for his 2nd night.
Check out this video to find out how you what you should do when there is a request to change the room type during a guest’s stayover :
Steps to Handle the Guest Folio for Change of Room Type During Guest’s Stayover:
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Select the correct property
Step 3 : Click “Reservation”
Step 4 : Click on the “Option” menu icon and then select “Shorten Stay”
Step 5 : Choose the number of nights to be shortened
Step 6 : Click on the “Save” button
Step 7 : Then, you need to add the 2nd night for Villa Room type. Click on the “Option” menu icon and then select “Add Room”.
Step 8 : On the “Add Room” window pop-up, select the right check-in and check-out date
Step 9 : Select the Villa Room type & room number
Step 10 : Select the rate plan or insert the Daily Rates for Villa Room
Step 11 : Once done, click on the “Save” button.
Step 12 : Click on the “Option” menu icon and then select “View Folio” to open the guest folio for the reservations
Step 13 : You would need to transfer the payment of RM149 to Villa Room folio
Step 14 : Click “Transfer Balance” and insert the amount and choose the folio number
Step 15 : Click “Transfer Balance” button
Step 16 : Go to the Villa Room Folio and click “Add Payment” button to add the payment for the remaining amount
Step 17 :
- Fill in the payment received amount and select the right payment method and account
- Click ” Add Payment“
Hope this video helps you on how you can update a reservation for the change of room type during a guest stay over! 🙂