Hello Softinn PMS user! Let’s imagine that you would like to check-in multiple reservations at the same time due to multiple guests arriving at the hotel at the same time. Check out the video & guidelines below to find out how to check-in multiple reservations in Softinn PMS : Steps to Check-In Multiple Reservations […]
How Guest Performs Online Payment Upon Receiving the Payment Request Email
Hello Softinn PMS user! Check out this video to learn how to perform online payment upon receiving the payment request email sent by the Hotel. Steps to Performs Online Payment : Follow the guidelines below: Step 1 : As a guest, check your email for the online payment request sent by the hotel […]
User Access Control to PMS Payment Gateway feature
Hello Softinn PMS user! By default, only Lodge Owner is given the access to send the payment request to the hotel guest, to view and edit the PMS payment gateway setup page. As a hotel manager, you can grant access to your staff to: Check out the video & guidelines below to […]
Reservations Auto-Pushed from OTAs to Softinn PMS
Hello Softinn PMS & Softinn Channel Manager subscriber! This video will be applicable to Softinn Channel Manager Subscribers only. Let’s imagine that you’ve received a new reservation from your OTAs, for example, AgodaYCS. The reservation will be auto pushed from your OTAs to Softinn PMS. Check out the video & guidelines […]
Introduction to the New PMS Report Landing Page & User Access Control to PMS Reports
Hello Softinn PMS user! On Softinn New PMS Report Landing Page, we have 3 main report buckets which are: As a hotel manager, you can grant access to your hotel staff to view the PMS reports in Softinn PMS . By default, all users are given access to view all the reports. Check […]
Customize Hotel’s Privacy Policy on Softinn Extranet
Hello Softinn Extranet user! This setting is only available for Softinn’s subscribers who choose “Collect by You” or “Collect by You (using payment gateway)” ONLY. Your Hotel would like to use your own Hotel’s privacy policy on your Hotel booking engine. In Softinn Extranet, you can customize the privacy policy for your booking engine : […]
How to Edit Room Type for 1 Reservation Under a Group Reservation
Hello Softinn PMS user! Imagine that your Hotel has received a group tour reservation. During the check-in process, one of the guest’s requests to upgrade the room to another room type. Check out this video to find out how to edit the room type for 1 reservation under a group reservation in […]
Softinn PMS Date Types Definition
Hello Softinn PMS users! In Softinn PMS, there are five types of date. The types of date in PMS are : You may refer to the illustration below for the definition types of date in PMS : Check out this video to learn more about the PMS Date Types in Softinn PMS 🙂 PMS Date Types […]
Setup Pre-Arrival Check-In in Softinn PMS
Hello Softinn PMS user! Check out this video to find out how to do the setup for Pre-Arrival Check-In in Softinn PMS: Steps to Setup Pre-Arrival Check-In in Softinn PMS: Follow the guidelines below: Step 1 : Go to Softinn PMS Step 2 : Select the correct property Step 3 : Click “OTHERS“, and click […]
Auto Update to Your Softinn PMS When Guests Make Reservation, Self Service Check-In & Check-Out at Your Hotel Kiosk App (FATboy) Powered by Softinn
Hello Softinn PMS and Softinn Hotel Kiosk user! Check out this video to find out what happened to your Softinn PMS : Auto Update to Your Softinn PMS When Guests Make Reservation, Self Service Check-In & Check-Out: By using Softinn Hotel Kiosk App (FATboy), here are the contactless and self-service check-in […]
