How to Cancel Your Booking

Hello Softinn BE Guest, change of travel plan? Or your leave is not approved by boss?
Wonder how to cancel your booking with us?

Check out the video & guidelines below to find out how to cancel your booking:

Steps to Cancel Your Booking:

Follow the guidelines below:

Step 1: Go to your email & look for the “PAID” booking confirmation email that we sent to you right after you have made the payment

Step 2: On the email, scroll to the bottom and click “Modify or Cancel Booking”

Step 3: If Reservation code & email have been pre-filled for you, you will see your booking details on the screen.
Step 3: ^^If Reservation code & email are not pre-filled, then you have to fill in the reservation code and email by yourself.

Step 4: Then, click “Search”.

Step 5: A timeline bar will be illustrated to you on the screen. Read it before you decide to cancel your booking. On the illustration, you will see if you are entitled to any refund. If yes, then you will be informed by how much you will be refunded.

Step 6: Once you have decided to cancel the booking, click “Cancel My Booking”.

Step 7: Fill in your bank account details. Please make sure the accuracy of the bank account details, as Softinn is not responsible if the refund is transferred to incorrect bank account provided by you.

Step 8: After you confirm the accuracy of bank account details, click “Yes, Cancel The Booking”.

**NOTE: Our finance will process the refund within 14 working days and you will be notified in email once the transfer is completed.

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