Hello Softinn Task Users!
On Softinn Task, Front Desk users can report Lost & Found items directly from the Room Status page.
Scenario: Let’s assume that a guest left behind a wallet in Room D007, and you want to report it as a Lost & Found item.
Let’s check out this video to find out how to report Lost & Found on the Room Status page.
Step 1: Log in to Softinn Task and select the correct property.
Step 2: Go to the ‘Front Desk’ tab and click on ‘Room Status’.
Step 3: Click on the Room D007 card.
Step 4: On the room details page, click ‘Lost & Found’ on the right side of the page.
Note: Since you’re creating the report from a specific room’s page, the Location field will be auto-filled in for you.
Step 5: You can only upload 1 photo with a maximum file size of 4 MB.
Step 6: Under ‘Remark’, you can select a preset tag such as Key, Phone, or Wallet, or type in your own custom remark.
Step 7: Once done, click ‘Save’.
Step 8: Lost & Found items created will be shown under the ‘Lost & Found’ tab.
Step 9: Once created, you can click on the ‘Action’ button to Edit, Delete, or Mark as Settled.
Note: In Room Details, you are able to view Lost & Found items reported in the last 7 days. You may view the full list in the Lost & Found Report.
Hope this video helps you on how to report Lost & Found on the Room Status page! 🙂
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