Hello Softinn PMS users! Softinn Channel Manager is integrated with Softinn PMS, allowing OTA actions such as stop sell to be performed directly from the PMS. Scenario: Your hotel wants to temporarily stop sell rooms on OTA due to high walk-in demand. You can apply stop sells for selected dates, […]
How to Charge the Guest using the Pre-Authorized Payment?
Hello Softinn FATboy Users! Scenario : You want to charge your guest RM5 for smoking inside the room. Check out this video to find out more on how to charge the guest using the Pre-Authorization payment : Steps to Charge the Guest using the Pre-Authorized Payment Follow the step below […]
How to Perform Settlement Using FATboy Kiosk
Hello Softinn FATboy Users! Scenario : You want to manually trigger the credit card terminal settlement due to needs funds more quickly (e.g., for a holiday weekend or a specific payroll run) you might manually trigger a settlement before the scheduled automatic run to meet the bank’s daily processing deadline. […]
How to Update Rates for Public Holiday in Softinn PMS
Hello Softinn PMS users! Scenario : Different rates need to be set up for Public Holidays due to higher demand. Check out this video to find out more on how to update rates for public holidays in Softinn PMS : Steps to Update Rates for Public Holidays in PMS : […]
How to Update Rates for Weekdays and Weekends in Softinn PMS
Hello Softinn PMS Users! Check out this video to find out more on how to update rates for weekdays and weekend in Softinn PMS. Steps to Update Rates for Weekdays and Weekends in Softinn PMS : Follow the guidelines below : Scenario 1 : New weekday rates need to be […]
How to Update Availability on OTA in Softinn PMS
Hello Softinn PMS users! Scenario: You have 20 Standard Rooms in total. Due to maintenance, 5 rooms will be closed, reducing the available rooms to 15. Check out this video to find out more on how to update availability on OTA in Softinn PMS. Steps to Update Availability on OTA […]
How to Deactivate Room Type in Softinn PMS
Hello Softinn PMS users! Scenario : Your hotel has a Presidential Suite that will be temporarily closed for renovation or will no longer be sold online. To prevent new bookings from coming in through OTA channels, you need to properly deactivate the room type in Softinn PMS. Check out this video […]
How to Make a Booking from Softinn Hotel Booking Engine (BE)
Hello Softinn Booking Engine users! Imagine that you want to make a booking for the check-in date on 24 January for a 2-night stay in a hotel. Let’s check out this video to find out how to make a booking from Softinn Hotel Booking Engine (BE). How to Make a […]
How To Modify Your Booking Check-in Date
Hello Softinn BE Guest, change of travel plan? Let’s say, you’ll need to postpone your trip to another future date due to the unavoidable circumstance. Wonder how to modify your accommodation booking check-in date? Worry not. Check out the video & guidelines below to find out how to modify your […]
How to Cancel Your Booking?
Hello Softinn BE Guest, change of travel plan? Or your leave is not approved by your boss? Wonder how to cancel your booking with us? Check out the video & guidelines below to find out how to cancel your booking: Steps to Cancel Your Booking: Follow the guidelines below: Step […]
