Hello Softinn Task user! On Softinn Task you can report Lost & Found items on the housekeeper task page. Scenario The housekeeper found a wallet the guest left in the room after they checked out. Check out the video and guidelines below to find out how to report Lost & […]
How To Add Remarks on Housekeeping Tasks
Hello Softinn Task user! On Softinn Task you are able to add remarks on housekeeping tasks. Scenario: Imagine that a guest requests an extra towel in the room, and the housekeeper wants to add a remark to the room’s task. Check out the video and guidelines below to find out […]
Overview of Task List Page
Hello Softinn Task user! On Softinn Task you are able to view and edit housekeeping tasks. Check out the video and guidelines below to find out how to navigate the Task List page in Softinn Task On the home page, you can view the housekeeper dashboard. It will show the […]
Understanding Permissions in Manage Roles
Hello Softinn user! You can now manage your staff’s access permissions by assigning the correct roles on Softinn Account Portal. Check out the video and guidelines below to find out what each permission does when managing roles on Softinn Account Portal Permissions in Manage Roles On the Manage Roles page, […]
How to Stop Sell On OTA using Softinn Channel Manager
Hello Softinn PMS users! Softinn Channel Manager is integrated with Softinn PMS, allowing OTA actions such as stop sell to be performed directly from the PMS. Scenario: Your hotel wants to temporarily stop sell rooms on OTA due to high walk-in demand. You can apply stop sells for selected dates, […]
How to Charge the Guest using the Pre-Authorized Payment?
Hello Softinn FATboy Users! Scenario : You want to charge your guest RM5 for smoking inside the room. Check out this video to find out more on how to charge the guest using the Pre-Authorization payment : Steps to Charge the Guest using the Pre-Authorized Payment Follow the step below […]
How to Perform Settlement Using FATboy Kiosk
Hello Softinn FATboy Users! On the FATboy Kiosk, you can manually trigger a credit card terminal settlement whenever you need funds processed more quickly. Scenario: Imagine you need funds settled sooner than the scheduled automatic run — for example, ahead of a holiday weekend or a specific payroll run — […]
How to Update Rates for Public Holiday in Softinn PMS
Hello Softinn PMS users! Scenario : Different rates need to be set up for Public Holidays due to higher demand. Check out this video to find out more on how to update rates for public holidays in Softinn PMS : Steps to Update Rates for Public Holidays in PMS : […]
How to Update Rates for Weekdays and Weekends in Softinn PMS
Hello Softinn PMS Users! Check out this video to find out more on how to update rates for weekdays and weekend in Softinn PMS. Steps to Update Rates for Weekdays and Weekends in Softinn PMS : Follow the guidelines below : Scenario 1 : New weekday rates need to be […]
How to Update Availability on OTA in Softinn PMS
Hello Softinn PMS users! Scenario: You have 20 Standard Rooms in total. Due to maintenance, 5 rooms will be closed, reducing the available rooms to 15. Check out this video to find out more on how to update availability on OTA in Softinn PMS. Steps to Update Availability on OTA […]
