Manage the Stayover Guests From the In-House Guests Page

Hello Softinn PMS user.

We have made the process of managing the reservation of your stayover guests easier on the In-House Guests page. 

From this page, you could : 

  • Collect payment & Refund payment
  • Collect and Refund security deposit
  • Generate Receipt
  • Add Charges
  • Search for guests, and
  • Export the list in Excel format

Check out this video to find out more about what you can do on the In-House Guests page :

How to Manage the Stayover Guests From the In-House Guests Page :

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click on the “Guest” and “In-House Guest List

Step 4 : On the In-House Guests page, you will see a list of the in-house guests

Step 5 : The “Broom Stick” icon represents the Housekeeping status. If it is in Red color, which means the room is Dirty and needs to be cleaned.

Step 6 : Other than that, the “Payment” icon is in Green. It means no outstanding payment due as the guest has made full payment.

Step 7 : The “Security Deposit” icon is in Green color. This means that you have collected the security deposit from the guest

Step 8 : On the right side of the screen, you will see the Summary of Guest’s Reservation :

  • You can click on the Folio number and you will be redirected to the Guest Folio of the guest
  • View the Guest Name, Check-In, and Check-Out date, Booking Source, and the Room Guests name
  • View the room charges
  • Collect and record the payment
  • View and Add the other charges
  • Record a refund of the extra payment to your guest
  • Generate the Receipt

From the In-House Guest page, you can view the reservations of your stayover guests at one glance and manage them accordingly.

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