How to Check-Out A Guest in Softinn PMS

Hello Softinn PMS user, wondering how to search for today’s departures or how many in-house guests you have? What you need to do when guests want to check-out?

As a Front Desk officer, you’re required to handle the check-out guests on a daily basis. In Softinn PMS, you’re able to monitor for today’s arrival, departures, and the number of in-house guests.

Check out the video & guidelines below to find out more on how to check-out a guest in Softinn PMS:

Steps to Check-Out A Guest in Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : At ‘HOME’ page

Step 4 : You can see today’s arrivals, departures & in-house guests

Step 5 : Click on ‘Departure’ to check-out a guest.

Step 6: To check out a guest, Click on ‘Check-out’

Step 7 : Change the check-out time based on the guest’s exact check-out time or based on their special requested check-out time. Then, double-check the reservation details. Once correct, click on ‘Yes, Check-Out Now’

*NOTE:

In Guest Folio page, a yellow triangle icon referring to the charges is not fully refunded/reversed or paid
You’re not able to check-out the guest when the Folio balance is not zero
You can email OR print a receipt & invoice for guests and for your own record. Check out this guide on How to Generate, Print & Email Receipt & Invoice on Softinn PMS
To know how to print a guest folio, check out this guide