Hello Softinn PMS users! After the automatic night audit process only then your hotel front desk officer noticed that he forgot to “Check-In” a guest in PMS. The Reservation status of that booking, therefore, would show as “No Show” instead of “Checked-In”. This problem could be rectified by “Reinstating” the reservation […]
Quick View on Reservation Without Room Assigned for Channel Manager & Softinn Booking Engine User
Hello Softinn PMS user. This video is ONLY relevant to Softinn PMS users who are also either a Channel Manager user or a Softinn Booking Engine user. With the quick filter feature, you will be able to view the reservations without room assigned on the Reservation page. A reservation without […]
PMS Calendar Optimisation: Manage PMS Calendar to Free up Room Available in Softinn PMS
Hello Softinn PMS user. Managing the calendar in PMS is important so that you will be able to free up the room available and slot another reservation for that date as well. Sometimes, you might experience a reservation with unassigned room in Softinn PMS. AT the first glance it might […]
How to Add and Upkeep Guest Details in Softinn PMS
Hello Softinn PMS users! It is important for you to obtain personalized information for your hotel, such as an email address. This is useful for your hotel to do retargeting marketing campaigns to existing guests. Besides that, it brings convenience to your front desk when they create a reservation for those existing […]
Use Advance Deposit Available as Payment in Guest Folio
Your guest, Samantha Lee had paid you an Advance Deposit / Prepayment to reserve a room without confirming her check-in date previously. Today, Samantha called and decided her check-in date to be on 12th March for a Villa Room type. Check out this video to learn how to add payment using […]
How to Handle Advance Deposit Payment in Softinn PMS
Hello Softinn PMS user! Your guest would like to make a reservation but she does not know when is the exact check-in date & how many guests will be coming. In this case, you can request your guest to put an advance deposit first to guarantee the reservation at your hotel. […]
Bulk Generate Invoice from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Let’s imagine that you have checked-out a group reservation and now you would like to generate invoices for those reservations. You will be able to generate the invoice after you’ve checked-out the guest. Check out this video to find out how to perform bulk generate invoice from […]
Bulk Check-Out from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Let’s imagine that you have a group tour reservation that will check-out from your hotel today for 2 rooms. Check out this video to find out how to perform bulk check-out from Manage Group Reservation Page in Softinn PMS: Steps to Do Bulk Check-Out from Manage Group […]
Bulk Check-In from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Let’s imagine that you have a group tour reservation that will check-in to your hotel today for 3 rooms. Check out this video to find out how to perform bulk check-in from Manage Group Reservation Page in Softinn PMS: Steps to Do Bulk Check-In from Manage Group […]
Bulk Move Dates from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Imagine that your hotel has received a group tour reservation for 2 nights. They requested to amend the check-in date for all rooms under their group reservation. Check out this video to find out how to do bulk move dates in Softinn PMS when the guest requests […]
