How do I Get Paid?

This article is about how our merchant (Hotel or Homestay) would be paid.

NOTE: Softinn subscriber is given the option to choose “Collected by Softinn”, “Collected by You (Host)” or “Collected by You (Using Payment Gateway)”. Check out this link to learn where you could update the payment collection mode .

NOTE: Non-Subscriber is by default on “Collected by Softinn”.
NOTE: This article is only applicable to our merchants who is on “Collected by Softinn”.

A) When Will I Get My Payment?

We perform the settlement twice per month. The calculation is based on customer’s check out dates.

First Pay-out

Second Pay-out

Every 13^th of the month
Include payment of check out dates from:
28^th of previous month – 13^th of current month.

Ex: If customer checks in at 27^th June but check out at 28^th June, the payment will be count in first pay-out.

Every 27^th of the month
Include payment of check out dates from:
14^th of current month – 27^th of current month.

Ex: If customer checks in at 13^th June but check out at 14^th June, the payment will be count in second pay-out.

2. Commission rate will be charged as transaction fees for every successfully paid booking generated.

For example: paid booking (RM100) – commission (say 10%) = payment get (RM90)

NOTE: You may check out this link to learn where to view payment report.

B) How do I Get the Money?

The payment will be made via online bank transfer to the designated bank account. The total amount of payment that you received has already been deducted by commission/ fee, whichever applicable.

You will receive a payment voucher stating the amount of settlement via email from our finance department. A bank-in email notification will also be sending to you by our designated bank.

NOTE: If you have not setup your bank account details for “Collected by Softinn”, check out this link.

NOTE: If you’ve already setup your bank account details and would like to cross-check the details from your email, click this link.

NOTE: You can also view your bank account details from your Softinn Extranet account. Check out this link.