How Guest Do Self Check-In via Softinn Hotel Kiosk App (FATboy) (Guest has not paid for the online booking)

Hello Guest!

Check out this video to learn how to perform self-check-in via Softinn Hotel Kiosk App (FATboy) for the booking that you have pre-booked online BUT have not paid yet 🙂

Steps to Do Self Check-In via Softinn Hotel Kiosk App (FATboy) (Yet to Pay):

Follow the guidelines below:

Step 1 : On the home screen on the Hotel Kiosk App (FATboy). To start the self check-in process, click “Check-In” button

Step 2 : Select the channel that you made your online booking

Step 3 : Key in the last 5 digits of your booking number and then click the “Next” button

Step 4 : Select the correct booking number for your reservation

Step 5 : Select your name

Step 6 : On the Confirmation page, you could view your details, check-in date, and check-out date

Step 7 : Once you have verified the details, click “Next” button

Step 8 :  Then, you would need to scan your MyKad or Passport

Step 9 : Proceed to insert your MyKad into the MyKad Reader feeder. And then click on “Ok” button to start reading your MyKad

Step 10 : Once the reading is completed, you shall see your MyKad details on the screen. Click the “NEXT” button

  • Proceed to remove your MyKad from the machine

Step 11 : Subsequently, you will be directed to the payment page

  • Hotel Kiosk App (FATboy) powered by Softinn accepts payment by Credit Card, Debit Card, eWallet such as TnG, Boost, and GrabPay

Step 12 : Select the preferred payment method. In this example, I choose Debit Card

Step 13 : Bring the Debit Card near to the card terminal on the Kiosk and then pay using PayWave technology

Step 14 : Once the payment has been successfully transacted, a receipt for the payment would be generated right away and follows by the room key card.

Step 15 : Once you have collected the room key card from the Kiosk, click “OK” button to end the process

You have successfully checked in using the self-service hotel kiosk app (FATboy) powered by Softinn.

Let’s have a smooth and faster check-in process via a self-service Hotel Kiosk App (FATboy) powered by Softinn today 🙂

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