Hello Softinn PMS User, customers make cancellation of booking?
Wonder how to cancel a reservation in Softinn PMS?
To cancel the reservation from your PMS, check out the video & guidelines below:
Steps to Cancel A Reservation in PMS:
Follow the guidelines below:
Step 1 : Go to https://booking.mysoftinn.com/pms and login to PMS.
Step 2 : Click “Reservation”.
Step 3 : After you have found the reservation that you want to cancel, click the “Edit” icon.
Step 4 : Scroll to the bottom. Click “Cancel This Reservation”.
Step 5 : Before you cancel the reservation, fill in the reason of cancellation.
Step 6 : After that, you have to choose whether this reservation is free cancellation or have penalty charge to the guest. Read the description below before decide. You can change the amount of penalty charge by following the cancellation policy.
Step 7 : Then, click “Cancel & Charge”, “Yes,cancel it!” and “OK”.
Step 8 : The reservation has cancelled successfully. The status of reservation will show “Cancelled”.
**NOTE: You cannot cancel a reservation which had been checked-in.