How to Cancel A Reservation in PMS

Hello Softinn PMS User, customers make cancellation of booking?
Wonder how to cancel a reservation in Softinn PMS?

Check out the video & guidelines below to find out how to cancel the reservation from your Softinn PMS:

Steps to Cancel A Reservation in PMS:

Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : ClickReservation

Step 3 : After you have found the reservation that you want to cancel, click the “Option” menu icon

Step 4 : Click “Cancel Reservation

Step 5 : The “Cancel Reservation” window will pop up. 

  • Fill in the reason for the booking cancellation
  • You may choose to reverse the room charges, if needed.

Step 6 : Click “Save” to save the changes. 

Step 7 : The reservation has cancelled successfully. The status of the reservation will show “Cancelled”.


  1. This action is not reversible.
  2. You cannot cancel a reservation that had been checked in.

Hope this video helps you on how to cancel a reservation in Softinn PMS 🙂

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