Check out the video & guidelines below to find out how to cancel the reservation from your Softinn PMS:
Steps to Cancel A Reservation in PMS:
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Click “Reservation”.
Step 3 : After you have found the reservation that you want to cancel, click the “Edit” icon.
Step 4 : Scroll to the bottom. Click “Cancel This Reservation”.
Step 5 : Before you cancel the reservation, fill in the reason of cancellation.
Step 6 : After that, you have to choose whether this reservation is free cancellation or have penalty charge to the guest. Read the description below before decide. You can change the amount of penalty charge by following the cancellation policy.
Step 7 : Then, click “Cancel & Charge”, “Yes,cancel it!” and “OK”.
Step 8 : The reservation has cancelled successfully. The status of reservation will show “Cancelled”.
**NOTE: You cannot cancel a reservation which had been checked-in.