How to Manage Housekeeping Task on Softinn PMS

Hello Softinn PMS  users!
So you have done all the necessary setup for your Housekeeping? Good!

As a hotel front desk officer, managing the Housekeeping task is important to maintain the cleanliness of hotel rooms.

Now you can start adding cleaning tasks for your housekeepers. You could decide if you want a housekeeping task to be added automatically by the system or you add it manually.

Check out the video & guidelines below to find out how to learn about the Housekeeping module in Softinn PMS

Steps to Manage Housekeeping Task on Softinn PMS


Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “OTHERS” and click “HOUSEKEEPING

Step 4 : Click “Housekeeping“. You’ll see Housekeeping dashboard for you to manage your housekeeping task

PART 1 : Auto-Generate Housekeeping Task by System

You could turn on auto-generated tasks to create a cleaning task automatically after check-out and daily audits.

  • After you turned on the Auto-Generate Housekeeping Task, the system will auto-create a cleaning task upon guest check-out.
  • Besides, after every night audit run system will also check and auto-generate cleaning task, if any

PART 2 : Check-in guest when the room cleaning status is on “Dirty”

You have a guest who will check in today for room DD001. The room cleaning status is on “Dirty”. Let’s see if you could check-in this guest in PMS

Step 1 : Go to “Arrival List

Step 2 : You’ll see the cleaning status shows as “Dirty” for DDR001

Step 3 : To check in the guest, click the “Check-In” button

Step 4 : System will notify you that Room DR004 is “Dirty” – meaning it is yet to be cleaned.
Are you sure you still want to check-in the guest to this room?

Step 5 : Click “Yes, Check-In Now” if you want to proceed to check-in the guest

  • NOTE: Our system will NOT stop you from checking-in guests to a “Dirty” room, rather we will only give you an alert.

PART 3 : Check-in guest when the room cleaning status is on “Cleaning”

You have a guest who will check in today to Room SR001. The room is currently on “Cleaning” status – meaning the Housekeeper is currently cleaning the room.

Step 1 : Go to “Arrival List

Step 2 : You’ll see the cleaning status shows as “Cleaning” for SR001

Step 3 : To check in the guest, click the “Check-In” button

Step 4 : You will get a pop-up alert where the system will NOT allow you to check in a guest to a room that Housekeeper is currently cleaning the room

Step 5 : Once the cleaning task has been completed, the Orange “broom” icon will be changed to the Blue “Tick” icon.

  • Housekeeping status has been updated from “Cleaning” to “Ready

Step 6 : Once the cleaning task has been completed, you will be able to check-in the guest

PART 4 : What does Housekeeping Task status with “Prep” mean?

  • “Prep” status is auto-generated by the system after the daily night audit for the room that has an immediate next arrival on that day.
  • System will set the priority as “Normal

Hope this video helps you in managing housekeeping task on Softinn PMS 🙂

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