How to Record Misc. Products / Services Requested by Guest to Guest Folio in PMS

Hello Softinn PMS user, wonder how to record miscellaneous products / services incurred by guests during their stay at your hotel in PMS?

To record miscellaneous products / services incurred by your guest, check out the video & guidelines below:

Steps to Record Misc Products / Services Requested by Guest to Guest Folio in PMS:


Follow the guidelines below:

Step 1 : Log in to Softinn PMS

Step 2 : You need to key in misc. products / services manually in guest folio. Click “Reservation”, and look for the reservation code of your guest.

Step 3 : After you have found the reservation that you want to record miscellaneous products / services requested, click the “Folio” icon.

Step 4 : Click on “Misc./others”.

Step 5 : Choose the item type added to the guest. Fill in the item and quantity.

Step 6 : Once done, click “Add Charge”.

Step 7 : The misc. products / services requested had been added into the current folio.

Let’s try to record miscellaneous products / services to guest folio now! 🙂

**NOTE: If you’d like to print a hard copy of your guest folio, refer to this guide to learn how to print guest folio on Softinn PMS.

**NOTE: Thinking of customizing your hotel’s guest folio design? Learn how to set up your hotel’s folio design on this guide. 

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