Hello Softinn PMS user, wonder how to record miscellaneous products / services incurred by guests during their stay at your hotel in PMS?

To record miscellaneous products / services incurred by your guest, check out the video & guidelines below:

Steps to Record Misc Products / Services Requested by Guest to Guest Folio in PMS:

Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : You need to key in misc. products / services manually in guest folio. Click “Reservation”, and look for the reservation code of your guest.

Step 3 : After you have found the reservation that you want to record miscellaneous products / services requested, click the “Folio” icon.

Step 4 : Click on “Misc./others”.

Step 5 : Choose the item type added to the guest. Fill in the item and quantity.

Step 6 : Once done, click “Add Miscellaneous”. Then, click on “Yes,add it!” and “OK”.

**NOTE: Debit (Charges) is the amount charged to guest.
**NOTE: Credit (Payment) is the amount paid by guest.

Step 7 : The misc. products / services requested had been added into current folio. You can edit or delete the item by clicking “Edit” or “Delete” button.

Let’s try to record a miscellaneous products / services to guest folio now! 🙂

**NOTE: If you’d like to print a hardcopy of your guest folio, refer to this guide to learn how to print guest folio on Softinn PMS.

**NOTE: Thinking of customising your hotel’s guest folio design? Learn how to setup your hotel’s folio design on this guide.