Hello Softinn BE Guest, change of travel plan? Wonder how to modify your accommodation booking check-in date?
Worry not. Check out the video & guidelines below to find out how to modify your booking check-in date with us:
Steps to Modify Your Booking Check-in Date:
Follow the guidelines below:
Step 1: Go to your email & look for the “PAID” booking confirmation email that we sent to you right after you have made the payment
Step 2: On the email, scroll to the bottom and click “Modify or Cancel Booking”
Step 3: If the Reservation code & email have been pre-filled for you, then just click “Request to change date”.
Step 3: ^^If Reservation code & email are not pre-filled, then you have to fill in reservation code and email by yourself. You can get the information from the booking confirmation email
Step 4: Then, click “Search” and “Request to change date”.
Step 5: Choose the new date that you wish to change to.
Step 6: Leave a message to us about reason of modification.
Step 7: Click on “Request To Change Date” and “Yes. Send Request”.
**NOTE: Your booking modification request is subject to availability. Our marketing team will contact you shortly either through email or phone call.