Hello Softinn PMS user! Let’s imagine that you have received a new reservation from Agoda which the payment will be collected by the Hotel. Check out the video & guidelines below to find out what Hotel should do when receiving a reservation from OTAs for the payment collected by Hotel in Softinn PMS : Steps […]
Where to View Guest Ledger in Softinn PMS
Hello Softinn PMS users! Guest Ledger shows you a summary of all guests folios residing in your hotel on a specific date. Check out this video to find out where to view Guest Ledger in Softinn PMS : Steps to View Guest Ledger in Softinn PMS: Follow the guidelines below: Step 1 : Login to Softinn […]
How Hotel Generates Group Invoice(s) in Softinn PMS
Hello Softinn PMS user! You have checked-out multiple reservations and now you would like to generate invoices for those reservations. Check out the video & guidelines below to find out how to generate invoices in bulk for multiple reservations using Softinn PMS : Steps to Generates Group Invoice(s) in Softinn PMS: Follow the guidelines […]
How to Email Guest Folio to Your Hotel Guest using Softinn PMS
Hello Softinn PMS user! Guest Folio records every transaction incurred by your hotel guest while he/she is staying in your hotel. Hotel could email the Guest Folio to the guest from Softinn PMS, when needed. Check out the video & guidelines below to find out how to email the Folio PDFs to the […]
Where to View Shift Summary Report in Softinn PMS
Hello Softinn PMS users! You would like to know how much cash and payment that your Hotel Front Officer has collected during their Shift. You also would like to know the cash and payment collected are belong to which guest folio. In Softinn PMS, you could get this information from […]
How to Close Room from Booking for OTAs While Remain Open for Direct Booking Engine?
Hello Softinn subscribers. This guide is only applicable to Softinn subscribers who use Softinn Booking Engine, PMS, and Channel Manager. In this video, you will find out how to close rooms from booking for OTAs while remain it open for booking on your Direct Booking Engine. Scenario : Your hotel would […]
Manage the Stayover Guests From the In-House Guests Page
Hello Softinn PMS user. We have made the process of managing the reservation of your stayover guests easier on the In-House Guests page. From this page, you could : Collect payment & Refund payment Collect and Refund security deposit Generate Receipt Add Charges Search for guests, and Export the list […]
How to Check-Out A Guest From the Guest Departure Page
Hello Softinn PMS user. We have made the process of check-out a guest easier with the new check-out flow on the Guest Departure page. From this Guest Departure page, you could directly : Collect payment Refund payment Refund security deposit Generate receipt Search for guests, and Export the list in […]
Softinn Kiosk Apps (FATboy) Setting Setup
Hello Softinn Hotel Kiosk user! After you have installed Softinn Hotel Kiosk apps on your computer, you will need to setup Softinn Kiosk Setting. Check out this video to find out how to do setup for Softinn Kiosk Setting : Steps to Setup Softinn Kiosk Apps Setting: Follow the guidelines below: […]
How to Edit a Maintenance Allocation Duration on PMS Calendar Page
Hello Softinn PMS user. From the PMS Calendar page, you can edit a maintenance allocation duration by just dragging the head/tail of an allocation bar. Imagine that the Two Bedrooms Apartment – TBA001 has been blocked for air-cond maintenance. However, due to no available spare parts to fix the air-cond, the maintenance work […]
