Hello  Softinn PMS  users! As a Front Desk officer, your responsibility is to add a reservation for the walk-in guests or the guest who makes a booking through the OTAs. 

Before you add a new reservation, make sure you have :

1. Setup the Rate Plan (click here to view the video)
2. Update the Rates for Weekend & Weekday on Inventory Page (click here to view the video)

Once done the setup, let’s add a new reservation in Softinn PMS.

Check out the video & guidelines below to find out how to add new reservation without tax in Softinn PMS :

Steps to Add New Reservation Without Tax in Softinn PMS:

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Follow the guidelines below:

Step 1 : Login to Softinn PMS.

Step 2 : Select the right property

Step 3 : Click “ Create Reservation”

Step 4 : Fill in the new reservation details.

Step 5 : In the booking source column, choose a booking source.

Step 6 : Select the Guest Name. You can update the guest details on the Reservation page.

Step 7 : Select the check-in and check-out date

Step 8 : Select the Room Type and Room No.

Step 9 : Select the Rate Plan

• The Rates that you have updated on Inventory page will appear in Daily Rates
• You may override the Daily Rates, if you want to

Step 10 : Insert the Room Payment amount, Payment Method & Payment Account, if you have collected it from the guest.

Step 11 : Insert the refundable security deposit if you have collected it from the guest.

Step 12 : Once all the information has been filled in, you can click on the “Save” icon in green to save the reservation.

Notes : 

• Yellow triangle icon referring to the Security Deposit/ charges is not refunded yet
• Remember to refund the Security Deposit before check-out the guest

Start adding new reservations for walk-in guests in PMS now! 🙂

**NOTE: Refer to this guide to learn how to setup refundable security deposit in your Softinn PMS account