Hello Softinn PMS user, receive new bookings from walk-in guest?
Wonder how to add new reservation for walk-in guest in PMS?
To add new reservation for walk-in guest in Softinn PMS, check out the video & guidelines below:
Steps to Add New Reservation for Walk-In Guest in PMS:
Follow the guidelines below:
Step 1 : Login to Softinn PMS.
Step 2 : Select the right property.
Step 3 : Click “Reservation”.
Step 4 : Click “Add New Reservation”.
Step 5 : Fill in the new reservation details.
Step 6 : In the booking source column, choose “Walk in” as booking source. Fill in the number of children, infants and comments of guest if any.
Step 7 : Remember to click on “New” after you type in the new guest name. Or you can choose from the existing guest list if the guest booked before. Fill up all guest information.
Step 8 : Fill in the amount of Room Charge. Tick the box for Tax Inclusive if the Room Charge includes tax, leave it unticked if it does not include tax. Select the tax charged by your hotel and the Additional Charges applicable to your guests.
Step 9 : Refundable Security Deposit amount is already pre-set according to
amount you’ve setup. Select the relevant Payment Method used by guest and Payment Account. Add Payment if any.
Step 10 : Once done, click “Save Reservation”.
The new reservation has been added successfully. The status of reservation will show “Arrival” in Blue colour for reservation created in the same day as check-in date.
Step 11 : Proceed to check-in the guest.
Step 12 : Click “Folio” icon of the reservation to record down the payment of booking.
Step 13 : Then, click “Add Payment” and fill in the amount of payment. Choose payment method & payment account of walk-in guest.
**Payment account refers to certain types of payment method which guest paid with.
Eg. Cash – cash on hand
Step 14 : Type in remark.
Step 15 : Once done, click “Save Payment”, “Yes,add it!” and “OK”.
Step 16 : From the folio transaction, you can see the payment transaction has been added. You can edit or delete the payment by clicking the arrow beside “Refund” button.
Start adding new reservation for walk-in guest in PMS now! 🙂
**NOTE: Refer to this guide to learn how to setup refundable security deposit in your Softinn PMS