Hello Softinn PMS user!

Let’s imagine that you have a walk-in guest check-in on 12th May at 4.00am and check-out on 13th May at 12.00pm for Villa Room type. According to your hotel policy, the guest is required to pay for 2 nights:

• 1st Night: 12th May 4.00am to 12th May 12.00pm
• 2nd Night: 13th May 12.01pm to 13th May 12.00pm

Check out this video to find out how you should add the reservation for a walk-in guest that check-in after midnight in  Softinn PMS  🙂

Steps to Add Reservation for Walk-in Guest that Check-in After Midnight in PMS:

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Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation“

Step 4 : Click “Add New Reservation“

Step 5 : Select the correct check-in and check-out date and time

Step 6 : Select the correct guest name. Click “Next” button

Step 7 : Untick “Follow the general check-in/out dates?”

• Select check-in date 12/5 4.00am and check-out date 12/5 12.00pm for the first night

Step 8 : Select the correct Room Type and Room Number

• In this case, it is Villa Room, VR004

Step 9 : Select the Room Rate Plan or you could insert the amount manually

Step 10 : Click “Add This Room” button

Step 11 : Click “Duplicate Room” icon button to add 2nd night room charges

• Another Villa Room tab would be automatically added for 2nd night

Step 12 : Select the check-in date 12/5 12.01pm and check-out date 13/5 12.00pm

Step 13 : Select the same Room No which is VR004

Step 14 : Make sure the amount for the Room Charges is correct

Step 15 : Click “Update Room Details” button. Click “Next” button

Step 16 : Click “Full Payment” if a guest has made the full payment. Click “Next” button

• Select the correct Payment Method and Payment Account

Step 17 : Key in Refundable Security Deposit if you collected it from the guest. Click “Next” button

Step 18 : Once done, click “Save Reservation“

Hope this video helps you on how you should create a reservation for the walk-in guest that check-in after midnight in  Softinn PMS  🙂