How to Add Reservation For a Walk-in Guest that Check-in After Midnight in Softinn PMS

Hello Softinn PMS user!

Let’s imagine that you have a walk-in guest check-in on 21st Feb at 4.00am and check-out on 22nd Feb at 12.00pm for Villa Room type. According to your hotel policy, the guest is required to pay for 2 nights:

  • 1st Night: 21st Feb 4.00am to 21st Feb 12.00pm
  • 2nd Night: 21st Feb 12.01pm to 22nd Feb 12.00pm

Check out this video to find out how you should add the reservation for a walk-in guest that check-in after midnight in  Softinn PMS  🙂

Steps to Add Reservation for Walk-in Guest that Check-in After Midnight in PMS:

Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation

Step 4 : Click “Add New Reservation

Step 5 : Select the correct check-in and check-out date and time

Step 6 : Select the correct guest name

Step 7 : Untick “Follow Date”

  • Select check-in date 21/2 4.00am and check-out date 21/2 12.00pm for the first night

Step 8 : Select the correct Room Type and Room Number

  • In this case, it is Villa Room, VR004

Step 9 : Select the Room Rate Plan or you could insert the amount manually

Step 10 : Click “Full Payment” if a guest has made the full payment

  • Select the correct Payment Method and Payment Account

Step 11 : Click “Duplicate” icon button to add 2nd night room charges

  • Another Villa Room tab would be automatically added for 2nd night

Step 12 : Select the check-in date 21/2 12.01pm and check-out date 22/2 12.00pm

Step 13 : Select the same Room No which is VR004

Step 14 : Make sure the amount for the Room Charges is correct

Step 15 : If the guest has also paid for 2nd night, insert the payment amount, select the payment method and payment account accordingly

Step 16Key in Refundable Security Deposit if you collected it from the guest

Step 17 : Once done, click “Save Reservation

Hope this video helps you on how you should create a reservation for the walk-in guest that check-in after midnight in  Softinn PMS  🙂

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