Hello Softinn PMS users! Imagine that your hotel has received a group tour reservation for 2 nights, but they requested to extend the stay by 1 night for all rooms under their group reservation Check out this video to find out how to do bulk extend stay in Softinn PMS when […]
Bulk Shorten Stay from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Imagine that your hotel has received a group tour reservation for 3 nights, but they requested to shorten the stay by 2 nights for all rooms under their group reservation. Check out this video to find out how to do bulk shorten stay in Softinn PMS when […]
How Hotel Handles Room Upgrade in Softinn PMS for Booking Received from OTAs
Hello Softinn PMS users! Your hotel received a reservation from OTA for Double Deluxe Room at the price of RM100 per night. Prior to the guest check-in, your guest requests to upgrade the room to Villa Room. Villa Room price is RM200 per night, your guest agreed to pay the upgrade by […]
How to Edit Main Contact and Room Guest Details for Group Reservation in Softinn PMS
Hello Softinn PMS users! Let’s imagine that your hotel received a tour group reservation for 2 Villa Room. During the check-in process, you would like to update the company and guest details for this group reservation in Softinn PMS. Check out this video to find out how to update the […]
How to Edit the Check-In & Check-Out Date for a Group Reservation in Softinn PMS
Hello Softinn PMS users! Imagine that your hotel has received a group tour reservation for 3 rooms that stays for 2 nights. During their stay, one of the guests has an emergency and he needs to check-out one day earlier. Check out this video to find out what you need to […]
How to Edit Room for a Group Reservation in Softinn PMS
Hello Softinn PMS user! Let’s imagine that your hotel has received a group tour from a company, for a group reservation of 6 people for 3 rooms. The group booked 2 units of King Bed Room and 1 unit of Queen Bed Room. During the check-in process, one of the guest’s requested […]
How Hotel Handle the Guest Folio for Change of Room Type During Guest’s Stayover
Hello Softinn PMS users! Let’s imagine that you have a guest who will check-in on 13th December for 2 nights for Queen Bed Room. After his 1st night stay, the guest requests to upgrade the room to Villa Room for his 2nd night. Check out this video to find out how you […]
Quick Navigation around Reservation Main Page in Softinn PMS
Hello Softinn PMS users! In Softinn PMS, you will be able to do the bulk action for multiple reservations: Check out the video to find out how you could perform this action on the PMS Main Reservation page in Softinn PMS: Quick Navigation around Reservation Main Page in Softinn PMS: Follow the […]
How to Reinstate Reservation Status on Softinn PMS
Hello Softinn PMS users! As a Hotel Owner / Supervisor, you may have experienced that your Front Desk Officers forgot to “Check-in” a guest OR, accidentally “Check-out” an in house guest in PMS. That causes you the problem of showing a wrong reservation status or worst still the reservation is not […]
How to Duplicate Room for a Reservation in Softinn PMS
Hello Softinn PMS users! Let’s check out this video to find out how to duplicate room for a reservation in Softinn PMS. Steps to Duplicate Room for a Reservation in Softinn PMS: Follow the guidelines below: Step 1 : Go to Softinn PMS Step 2 : Select the right property Step 3 : Click “Reservation” […]
