Hello Softinn PMS users!
Imagine that your hotel has received a group tour reservation for 3 rooms that stays for 2 nights. During their stay, one of the guests has an emergency and he needs to check-out one day earlier.
Check out this video to find out what you need to do to edit the check-out date of one of the reservations under a group reservation in Softinn PMS:
Steps to Edit Check-In & Check-Out Date for a Group Reservation :
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Select the correct property
Step 4 : Look for the respective reservation and select the reservation
Step 5 : Click on the “Option” icon for the selected room, then click on the “Change Check-In/Out Dates”
Step 6 : From the “Update Folio Reservation Details” pop-up window, update the check-out date
- Make sure the room rate is correct
Step 7 : Click “Save” button.
Step 8 : Click on the “Option” icon for the respective room, then click “View Folio” to view the changes
Step 9 : The changes will be reflected on the Guest Folio. Click on the “Folio” icon
Step 10 : You will see the check-out date has been updated. Besides, the room charge for the 2nd night has been remove
- When you click “Show reversed and voided transactions“, you will see the charges for 2nd night has been reversed
Step 11: To refund the remaining balance to the guest, click “Add Refund“
- Fill in the amount to be refunded
- Choose the right payment method and payment account
Hope this video helps you on how to edit the check-in & check-out date for one of the reservations under a group reservation in Softinn PMS 🙂