How to Edit the Check-In & Check-Out Date for 1 of the Reservations Under a Group Reservation

Hello Softinn PMS user!

Imagine that your Hotel has received a group tour reservation that stays for 2 nights. During their stay, one of the guests has an emergency and he needs to check-out one day earlier.

Check out this video to find out what you need to do to edit the reservation in Softinn PMS  :

Steps to Edit Check-In & Check-Out Date for 1 of the Reservations Under a Group Reservation :


Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click on the “RESERVATION

Step 4 : Click on the “Edit” icon to edit the room type

Step 5 : On the “Room Tab” make sure the highlighted tab is the reservation that you want to edit the check-out date

Step 6 : Untick the checkbox and change the check-out date

Step 7 : Assign the same room number and click on the “Update Room Details” button

Step 8 : Click on the “Save Reservation” button

Step 9 : The changes will be reflected on the Guest Folio. Click on the “Folio” icon

Step 10 : You will see the check-out date has been updated. Besides, the room charge for the 2nd night has been removed

  • When you click “Show reversed and voided transactions“, you will see the charges for 2nd night has been reversed

Hope this video helps you on how to edit the check-in & check-out date for 1 of the reservations under a group reservation 🙂

Was this article helpful?

Related Articles

Leave A Comment?