Hello Softinn PMS user!
Imagine that your Hotel has received a group tour reservation that stays for 2 nights. During their stay, one of the guests has an emergency and he needs to check-out one day earlier.
Check out this video to find out what you need to do to edit the reservation in Softinn PMS :
Steps to Edit Check-In & Check-Out Date for 1 of the Reservations Under a Group Reservation :
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Select the correct property
Step 3 : Click on the “RESERVATION”
Step 4 : Click on the “Edit” icon to edit the room type
Step 5 : On the “Room Tab” make sure the highlighted tab is the reservation that you want to edit the check-out date
Step 6 : Untick the checkbox and change the check-out date
Step 7 : Assign the same room number and click on the “Update Room Details” button
Step 8 : Click on the “Save Reservation” button
Step 9 : The changes will be reflected on the Guest Folio. Click on the “Folio” icon
Step 10 : You will see the check-out date has been updated. Besides, the room charge for the 2nd night has been removed
- When you click “Show reversed and voided transactions“, you will see the charges for 2nd night has been reversed
Hope this video helps you on how to edit the check-in & check-out date for 1 of the reservations under a group reservation 🙂
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