Hello Softinn PMS user!
Let’s imagine that your hotel has received a group tour from a company, for a group reservation of 6 people for 3 rooms. The group booked 2 units of King Bed Room and 1 unit of Queen Bed Room. During the check-in process, one of the guest’s requested to upgrade the room from Queen Bed Room to Villa Room type.
Check out this video to find out how you how to edit the room type for a group reservation in Softinn PMS:
Steps to Edit Room for a Group Reservation:
Follow the guidelines below:
Step 1 : Login to Softinn PMS
Step 2 : Select the correct property
Step 4 : Look for the respective reservation and select the group reservation
Step 5: Click on the “Option” icon for Queen Bed Room, then select “Change Room” option.
Step 6: From “Update Folio Reservation Details” pop-up window, update the room type and room number. Make sure all the rates are correct.
Step 7: Click “Save” button.
- Click “View Folio” to view the changes made.
Hope this video helps you to learn how to edit room of a group reservation in Softinn PMS! 🙂