Hello Softinn PMS user!
Let’s imagine your hotel have a checked-in guest for a group tour reservation for 2 units of Pool Chalet & 1 unit of Queen Bed Room.
During their stay, one of the guests subscribed to a Spa service on her own in your Hotel. This Spa cost will NOT be covered by the tour company.
As such, you’ll need to split the Spa charges from the Room charges for this guest folio. You could do so by transferring the room charges to another folio under the same Group Reservation while keeping the Spa charges remains where it is.
Check out the video & guidelines below to find out how to transfer the folio item from one olio to another in Softinn PMS :
Steps to Transfers Folio Items From One Folio to Another in Softinn PMS:
Follow the guidelines below:
Step 1 : Go to Softinn PMS
Step 2 : Select the correct property
Step 3 : Click ‘Reservation‘
Step 4 : The reservation status will show as ‘Checked-In‘
Step 5 : Let’s say the guest in the Queen Bed Room go to the Spa session
Step 6 : Click ‘Folio‘ to add the Spa charges for Queen Bed Room
Step 7 : To add Spa charges, click ‘Misc. / Others‘ button
- On ‘Item Type’ select the Spa & Massage
- Select the correct item for Spa Charges
- Ensure the charge amount is correct
- Tick the box for taxes, if applicable
- Once done, click ‘Add Miscellaneous’
Step 8 : To split the charges, let’s move folio items & related payment for Queen Bed Room to Folio Pool Chalet
Step 9 : Click ‘Move‘
Step 10 : Select the right Folio Number that you want to move this Room charges & payment for Queen Bed Room
Step 11 : Once confirmed, click ‘Move Item’ button
Room charges of Queen Bed Room have successfully been transferred out from the folio and hence the folio is not left only with Spa Charges.
- You can only move the folio items among the guest folios that are within the same Group Reservation
Hope this video helps you in transferring folio items within the guest folios of the same group reservations 🙂