Softinn Knowledge Base
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Knowledge Base

One-stop knowledge center for Softinn users

  • Softinn Extranet V5 11 Articles

    This part of the knowledge base serves as a learning center for Softinn Booking Engine V5 users.

    • How do I Get Paid?
    • Softinn Merchant Payment Process
    • What Would You Expect After Accepting Booking Request?
    • Receive Multiple Booking Requests? Which Should You Respond to?
    • How to Send Booking Request on Letsgoholiday.my
    • How to Contact Homestay Owner Directly on LetsGoHoliday.my
    • Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
    • Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
    • How Hotel Handle Booking Cancellation & Modification Request during Covid-19
    • What Hotel Should Know About Booking Confirmation Email Received from Softinn Booking Engine (BE)
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  • Softinn Portal 19 Articles

    Softinn Portal is the entry-point to set up your account, manage users, roles, and your subscription.

    • Users 2 Articles
    • Photos 1 Article
    • Amenities & Facilities 1 Article
    • Room Tag 1 Article
    • PMS Tax 1 Article
    • General Information 2 Articles
    • Room Type 8 Articles
    • Payment Gateway 2 Articles
    • Getting Started Guide: Softinn Account Portal
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  • Softinn PMS 189 Articles

    This part of the knowledge base serves as learning center for Softinn PMS users.

    • e-Invoice 3 Articles
    • PMS Setup 24 Articles
    • Rates 4 Articles
    • PMS Reservation 50 Articles
    • Group Reservation 22 Articles
    • Guest Folio 9 Articles
    • PMS Inventory 4 Articles
    • Calendar & Room Status 10 Articles
    • Pre-Arrival Web Check-In 5 Articles
    • Advance Deposit 2 Articles
    • PMS Reports 28 Articles
    • Customer Details Maintenance 4 Articles
    • Housekeeping & Maintenance 7 Articles
    • BnB Management Module 9 Articles
    • Integrations 2 Articles
    • Softinn URL Service 1 Article
    • PMS Payment Gateway 3 Articles
    • Getting Started Guide: Property Management System (PMS) for Hotel
    • Getting Started Guide: Property Management System (PMS) for BnB Management Company
    View all
  • Softinn Extranet 92 Articles

    This part of the knowledge base serves as a learning center for Softinn Booking Engine users.

    • Extranet Setup 8 Articles
    • e-Invoice 2 Articles
    • BE Inventory 4 Articles
    • Room & Allotment 6 Articles
    • Room Price 5 Articles
    • Extranet Calendar 5 Articles
    • User Management 2 Articles
    • Payment Gateway 11 Articles
    • Customize Booking Engine 11 Articles
    • Booking 6 Articles
    • Discount & Promo Code System 7 Articles
    • Merchant Payout, Reports & Billings 6 Articles
    • Extra Tools & Info 9 Articles
    • Guides for Your Direct Booking Guests 9 Articles
    • Getting Started Guide: Softinn Extranet
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  • Softinn Channel Manager 36 Articles

    A centralized login to manage both your PMS & Channel Manager.

    • Room & Rate Plan Setup 6 Articles
    • Mapping 20 Articles
    • Inventory 4 Articles
    • OTA Reservations 5 Articles
    • Getting Started Guide: Softinn Channel Manager
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  • Softinn CMS V5 15 Articles

    Manage & Update your hotel website content with minimal IT knowledge needed using Softinn CMS.

    • CMS Login & Dashboard 2 Articles
    • Hotel 1 Article
    • Pages 6 Articles
    • Marketing Tools 2 Articles
    • Photo Gallery 1 Article
    • Guest Reviews 1 Article
    • Developer Tools 1 Article
    • Getting Started Guide: Content Management System (CMS) V5
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  • Softinn CMS 16 Articles

    Manage & Update your hotel website content with minimal IT knowledge needed using Softinn CMS.

    • CMS Setup 2 Articles
    • Rooms Page 1 Article
    • Promotions Page 2 Articles
    • Guest Testimonial on Website 1 Article
    • Photos & Gallery 1 Article
    • Packages & Attraction Page 3 Articles
    • Extra CMS Tools 5 Articles
    • Getting Started Guide: Content Management System (CMS)
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  • Softinn Hotel Kiosk (FATboy) 17 Articles

    Go contactless with Softinn Hotel Kiosk. Our kiosk can be on hybrid mode with vending machine service.

    • Kiosk Setup 9 Articles
    • Reservation Handling 3 Articles
    • Contactless Booking 4 Articles
    • Getting Started Guide: Softinn Hotel Kiosk App (FATboy)
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  • Softinn API 1 Article

    Softinn API is an application programming interface for the hotel to extend its ecosystem through 3rd party apps. | <a href="https://blog.mysoftinn.com/">Back</a>

    • API FAQs
    View all
  • Subscribe & Upgrade to Softinn Plans 3 Articles

    • How to Subscribe to Softinn Hotel Plan (14-days Free Trials)
    • How to Subscribe to Softinn Homestay Direct Booking Plan (14days Free Trials)
    • How to Upgrade to Homestay Direct Booking Plan?
    View all
  • Versi Bahasa Malaysia 36 Articles

    • Topik Asas 16 Articles
    • Pengurusan Akaun Extranet 6 Articles
    • Topik Profesional 11 Articles
    • Softinn Guest 3 Articles

Uncategorized

  • How Hotel Handle the Guest Folio for Change of Room Type During Guest’s Stayover for Walk-In Guest

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Softinn builds the next-generation hotel management system for boutique hotels in the Asia Pacific. To learn more, visit www.mySoftinn.com

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