Getting Started Guide: Softinn Extranet

Hello Softinn Extranet users. Thank you for subscribing to Softinn Smart Booking Engine! 🙂 

In Softinn Extranet, you are able to add, update, and manage your property’s details as such; Property Overview, Photos & Policy,  Room type, Allotments, and Room Rates, Calendar & Availability, Payment Collection settings, Promotion settings, Up-sell widgets and many more.

We have compiled this 1-page Getting Started Guide helping you to navigate around Softinn Extranet to manage your property. Let’s bookmark this guide & let’s get started 🙂

Hope this guideline helps on how you can setup and manage your property on Softinn Extranet! 🙂

Categories

Sub-Categories

Module Scope & Description

Extranet Setup

Property Overview








1. How to Login to Softinn Extranet?
2. Where to View / Edit My Property Listing (Descriptions, photos, amenities) on Softinn Extranet?
3. Where to View / Edit Owner’s Account Details?
4. How to Cross-check Your Bank Account Details from Email

Cancellation Policy


1. Booking Engine Cancellation Policy

Refundable Security Deposit Setup


1. Where to Review & Edit Refundable Security Deposit on Extranet
Weekend Setup

1. Where to Set Weekend for your Booking Engine in Softinn Extranet

Room & Allotment






Manage Room
1. How to Add New Room Type on Softinn Extranet
2. How to Edit The Number of Rooms (Built Unit) on Softinn Extranet
3. How to Edit The Default Number of Rooms to Sell (Default Allotment) on Softinn Extranet
4. How to Set Minimum Night on Softinn Extranet
5. How to Leave Important Notes to Guest on Softinn Extranet

Manage Allotment
1. How to Adjust Unit Allotment for a Specific Date

Room Price


Rack Rates



1. Setup Homestay Default Rate & Mapping for Direct Booking Engine
2. Where to View Public Holiday on Softinn Extranet?
Setup Rate Plan & Room Mapping
1. Setup Rate Plan & Room Mapping for Direct Booking Engine

Edit Room Rates
1. How to Manage and Edit the Room Rates
2. How to Change Room Rate for a Specific Date

Extranet Calendar


Block Calendar



1. How to Stop Sell a Specific Date for A Room Type
2. How to Stop Sell the Same Date for Multiple Room Types

Unblock Calendar


1. How to Remove Stop-Sell for Hotel to Receive Bookings

iCal


1. How to Import iCal
2. How to Export iCal

User Management



1. Manage User Role & Access on Softinn Extranet
2. How to Exclude User from Receiving Booking Email

Payment Gateway



Flexible Booking Payment Setting



1. How to Setup Booking Payment Setting for Malaysian Subscriber on Extranet
2. How to Setup Booking Payment Setting for Indonesian Subscriber on Extranet

Apply for Payment Gateway Account














1. How to Apply for Payment Gateway Account with eGHL
2. How to Apply for Payment Gateway Account with Billplz
3. How to Apply for Payment Gateway Account with PayPal
4. How to Apply for Payment Gateway Account with iPay88 Malaysia
5. How to Apply for Payment Gateway Account with Midtrans
6. How to Apply for Payment Gateway Account with DOKU
7. How to Apply for Payment Gateway Account with iPay88 Indonesia
8. How to Setup PesoPay in Softinn Booking Engine for Philippines Hotel Merchant

Customize Payment Gateway Labels & Icon


1. How to Customise Payment Gateway Labels & Icons on Extranet

Customize Booking Engine

















1. How to Customize Hotel Booking Engine’s Display Sorting in Softinn Extranet
2. How to Add Your Hotel Room Photos to be Displayed on your Booking Engine
3. Customize Hotel’s Privacy Policy on Softinn Extranet
4. How to Increase Bookings through Your Facebook Page?
5. Gold & Silver Plan Subscriber: Install Book Now Button on Your FB Page
6. How To Install Booking System On Blogspot
7. How to Install Softinn Booking Engine WordPress Plugin
8. How to Install Booking Engine to Your Hotel Website
9. How To Change Booking Engine Color for Facebook ‘Book Now’ Button
10. Overview of Booking Engine (BE) Max Guest Setting in Softinn Extranet
11. Where to Set Max Guest Setting for your Booking Engine in Softinn Extranet

Booking










 


1. Where to View Booking List, Guest Details & Upcoming Check-in List on Softinn Extranet
2. What Hotel Should Know About Booking Confirmation Email Received from Softinn Booking Engine (BE)
3. How to Accept a Booking Request (BR)
4. What Would You Expect After Accepting Booking Request?
5. Receive Multiple Booking Requests? Which Should You Respond to?
6. How to Reject a Booking Request (BR)?
Discount & Promo Code SystemDiscount Wizard
1. How to Manage Discount on Softinn Extranet

Promo Code System











1. An Introduction to Softinn Promo Code System
2. How to Create Promo Code for Your Hotel Guests Using Softinn Extranet
3. How to Create Early Bird Booking Promo Campaign for Your Hotel Guests
4. How to Create Last Minute Booking Promo Campaign for Your Hotel Guests
5. How to Create Private & Exclusive Offer Promo Campaign for Your Hotel Guests
6. How to Generate Cash Voucher for Your Guest to be Used in the Next Booking

Merchant Payout, Reports & Billings

 


1. How do I Get Paid?
2. Softinn Merchant Payment Process
3. Where to View Softinn Payment Report?
4. Where to View Direct Booking Sales Report in Softinn Extranet
5. Where to View Activity Log Reports on Softinn Extranet
6. Where to Download Subscription Invoice / Receipt From Softinn Extranet

Extra Tools & Info

Upsell with Add-on Feature


1. How to Setup Up-sell with Add-on Feature for your Hotel / Homestay

Smart Review System


1. How to Setup Smart Review System on Extranet?

Direct Booking Contacts
1. Setup Direct Booking Contact on Softinn Extranet
2. Where to Check Your Direct Booking Contact Analytics

Booking Cancellations & Refund Handling





1. Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
2. Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
3. How Hotel Handle Booking Cancellation & Modification Request during Covid-19
Softinn BE x STAAH Channel Manager
1. How to Set Up Connection between Softinn Booking Engine with STAAH Channel Manager
Guides for Your Direct Booking Guests












1. How to Send Booking Request on Letsgoholiday.my
2. How to Make a Booking from Softinn Hotel Booking Engine (BE)
3. How to Make Instant Booking on Letsgoholiday.my
4. How to Contact Homestay Owner Directly on LetsGoHoliday.my
5. How to Modify Your Booking Check-in Date
6. How to Cancel Your Booking
7. How to Request Receipt / Invoice Upon Check-out
8. How Guest Uses Booking Cash Voucher Given By Hotel due to Covid-19
BE Inventory





1. Overview of Booking Engine Inventory page
2. Manage Softinn Extranet Inventory and Softinn PMS Calendar
3. Maximum Selling Unit on Softinn Extranet
4. Overview of Softinn PMS x BE Sync Settings feature

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